Owner of the Policy: dCloud (FSIB PLC)

dCloud, the digital financial service brand of  FSIB Fintech, embarked on its journey on December 24, 2023, following the acquisition of a license from Bangladesh Bank. Since then, it has been dedicated to providing a comprehensive array of mobile financial services to individuals from diverse backgrounds. This privacy policy has been meticulously crafted to offer a transparent overview of how we utilize Personally Identifiable Information (PII) belonging to our esteemed clientele in online settings. It is applicable to all Users, encompassing Customers, Buyers, and Users, as well as all products and services offered by ‘dCloud’. We encourage you to thoroughly review our privacy policy to gain a detailed understanding of how we collect, safeguard, and manage your Personally Identifiable Information in alignment with our application.


Collection and Use of Information

While utilizing our Service, certain personally identifiable information (PII) may be necessary. Rest assured, this information will solely remain on your device and will not be gathered, sold, traded, or otherwise transferred to external parties by any means. Our primary objective is to utilize this data for internal research purposes, focusing on your demographics, preferences, and interests, with the aim of delivering a secure, efficient, seamless, and tailored service while safeguarding your interests. We take stringent measures to ensure the security of your information.

Additionally, the app incorporates third-party services that may gather data for identification purposes. For further information regarding the privacy policies of these third-party service providers utilized by the app, please refer to the following link: Google Play Services Privacy Policy.


Log Data

Should an error occur within the app during your utilization of our service, we may collect data and information, referred to as Log Data, through third-party products on your phone. This Log Data may encompass details such as your device’s Internet Protocol (“IP”) address, device name, operating system version, the app’s configuration while utilizing our Service, the timestamp of your service usage, along with other relevant statistics.


Disclosure of personal Information

We may disclose personal information under various circumstances, including to meet legal requirements, enforce our policies, address claims of rights violations, or safeguard the rights, property, or safety of individuals. Such disclosures will adhere to the applicable laws and regulations of the country. Additionally, we may share your personal information with:


Relevant Members/Partners/Vendors/Payment Gateway/Bank/Financial Institutes: This facilitates joint content and services (e.g., registration, transactions, fund collection, customer support), aids in detecting and preventing potential illegal activities, assists in decision-making regarding products, services, and communications. Marketing communications from members of our corporate family will be sent only if you’ve requested their services.


Service Providers under Contract: These entities assist in various business operations such as fraud investigations, bill collection, affiliate and rewards programs, and co-branded credit cards.


Other Third Parties: Information may be shared with third parties explicitly requested by you or as otherwise notified and consented to when using a specific service.


Law Enforcement or Governmental Officials: Information may be disclosed in response to a verified request related to a criminal investigation or alleged illegal activity.


Confidentiality Agreements: Disclosure may occur under a confidentiality agreement between ‘dCloud’ and another organization when deemed necessary in connection with investigations into fraud, intellectual property infringement, piracy, or other unlawful activities.


Business Entities in Mergers or Acquisitions: In the event of a merger or acquisition, your personal information may be shared with the new entity, provided they adhere to this privacy policy. Advance notice will be given if your personal information will be used contrary to this policy.


Exceptions: Except in cases where disclosure is necessary to prevent imminent physical harm or financial loss, report suspected illegal activity, or comply with a subpoena, court order, or similar legal procedure, we will respect your privacy and refrain from disclosing your personal information to law enforcement, government officials, or other third parties.

These measures are implemented to uphold your privacy while maintaining the integrity of our community and protecting against potential misuse of information.



For better experience, our app requires access to the below information of customer’s device:

Background location permission: Since this is a financial service, we need to ensure security of customer’s account at all levels. Hence, location permission allows us to identify and potentially block suspicious transactions, which might not have occurred with the consent/knowledge of the customer. Also, we want to offer help our customers easily find our different service points, for which it is required to know the current location of the customer.

Read contacts permission: dCloud customers can send money to and top-up the mobile account of their friends and families. Having access to customer’s contact list allows us to give our customers the convenience of easily choosing the recipient of the services from their contact list in one click.

Camera permission: It is a regulatory requirement in Bangladesh to verify customer’s identity through the national database. In order to do so, dCloud needs to capture the picture of customer’s NID (national identity card) as well as customer’s photo, which is then verified with the Government’s database.

Read SMS permission: To ensure customer’s security, dCloud verifies that the device being used to take the service belongs to the customer. For this purpose, an OTP SMS is sent to customer’s registered mobile number, which then auto-read by the app to verify authenticity.

dCloud is not storing any of the above information of customers. It is being used only for the specific purposes mentioned here



A “cookie” refers to a small piece of information that a web server stores on a web browser for later retrieval. While ‘dCloud’ does not explicitly utilize “cookies,” the app may incorporate third-party code and libraries that employ “cookies” to gather information for service enhancements. You have the option to accept or decline these “cookies” and receive notifications when a “cookie” is sent to your device. Opting to decline our “cookies” may limit access to certain parts of the Service.


Service Providers

We may engage third-party companies and individuals for the following purposes:

Facilitating Our Service: Third parties may assist in facilitating our Service.

Service Provision on Our Behalf: These entities may provide the Service on our behalf.

Service-Related Services: Third parties may perform services related to our Service.

Analyzing Service Usage: Some third parties may help us analyze how our Service is used.


These third parties have access to your Personal Information solely for the purpose of executing tasks assigned to them on our behalf. They are obligated not to disclose or utilize any of this information for any other purpose.


Your password serves as the key to access your account. It’s crucial to use a combination of unique numbers, letters, and special characters as per the platform’s design. Additionally, refrain from disclosing your Account password to anyone. If you choose to share your password or personal information with others, please be aware that you are accountable for all actions carried out under your account. Losing control of your password may result in a significant loss of control over your personal information and wallet, potentially leading to legally binding actions taken on your behalf.

We are committed to fostering an environment of transparency and honesty, and we greatly value the trust you place in us by providing your Personal Information. Therefore, we employ commercially acceptable measures to protect it. We view data as a valuable asset that necessitates protection, and we utilize various tools such as encryption, passwords, and physical security to safeguard your personal information against unauthorized access and disclosure. However, it’s essential to acknowledge that no method of transmission over the internet or electronic storage is entirely secure and reliable, and we cannot guarantee its absolute security.


Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be redirected to that particular site. Please do note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites while you proceed. We inform you that we have no control over and shoulder no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years old. If we become aware that a child under 13 has provided ‘dCloud’ with their personal information, we will promptly delete it from our servers. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time by posting the amended terms on this site. Any amended terms become effective immediately after they are initially posted on the site. Therefore, we recommend reviewing this page periodically for any updates. We will notify you of any changes by posting a notice of the change (or an amended Policy) on this page. These changes take effect immediately after they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Any complaints relating to any matter herein can be addressed by contacting us through the following methods:

For any Complaint Call: 01938886207


E-mail us: cscmc@fsiblbd.com or

Write us: CCS&CMC

Branches Control Division

First Security Islami Bank PLC.

Head Office

Bengal Centre (2nd floor)

28, Topkhana Road