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    Central Customer Service and Complaints Management Cell (CCS&CMC)

    For any kind of Complaint please contact with our following Executives

    Name & Designation Email Phone
    Syed Waseque Md. Ali,
    Managining Director (Convenor)
    md@fsiblbd.com 55045700
    Ext-101
    Abdul Aziz,
    Additional Managing Director (Member)
    aziz@fsiblbd.com 55045700
    Ext-106
    Md. Masudur Rahman Shah,
    Deputy Managing Director ( Memebr)
    mrshah@fsiblbd.com 55045700
    Ext-112
    Kazi Motaher Hossain,
    EVP & Head of Human Resources Division (Member)
    hrd@fsiblbd.com 55045700
    Ext-401
    K.B.M. Ismail Chowdhury,
    SVP & Head of General Services Division (Member)
    gsd@fsiblbd.com 55045700
    Ext-201
    Md. Shafiqul Islam,
    VP & Head of Branches Control Division (Member Secretary)
    cscmc@fsiblbd.com 01938886206
    Md. Asadul Azad, FAVP,
    Branches Control Division (Member)
    01716973455
    Md. Kamrul Islam,
    SPO, Branches Control Division (Member)
    01713375006

    Complaint Cell E-mail address: cscmc@fsiblbd.com

    Zonal Customer Service and Complaints Management Cell (ZCS&CMC)

    Dhaka South Zone

    Name & Designation Email Phone
    Md. Abdul Rashid,
    EVP & Head of the Zone
    dhakasouthzo@fsiblbd.com 01762115565
    Mohammad Sazzat Hossain,
    Senoir Principal Officer
    dhakasouthzo@fsiblbd.com 01727550066
    Sumon Chandra Karmakar,
    Officer
    dhakasouthzo@fsiblbd.com 01674089506
    Al Zubaer Ahmed
    Officer
    dhakasouthzo@fsiblbd.com 01913456026

    Dhaka North Zone

    Name & Designation Email Phone
    Khundker Shamim Ahmed,
    VP & Head of the Zone
    dhakanorthzo@fsiblbd.com 01718100633
    Mohammad Ziaur Rahman
    First Assistant Vice President
    dhakanorthzo@fsiblbd.com 01715666250
    Munmun Hoq,
    Principal Officer
    dhakanorthzo@fsiblbd.com 01556528652
    Susanta Battacharjee
    Officer
    dhakanorthzo@fsiblbd.com 01670535509

    Chattogram South Zone

    Name & Designation Email Phone
    Mohammed Kamal Uddin,
    EVP & Head of the Zone
    ctgsouthzo@fsiblbd.com 01769094483
    Mohammed Ibrahim Khalil,
    First Assistant Vice President
    ctgsouthzo@fsiblbd.com 01712800401
    Ishtiak Chowdhury
    Principal Officer
    ctgsouthzo@fsiblbd.com 01977011966
    Md. Shohel Rana
    Senior Officer
    ctgsouthzo@fsiblbd.com 01825124865

    Chattogram North Zone

    Name & Designation Email Phone
    Mohammed Hafizur Rahman,
    EVP & Head of the Zone
    ctgnorthzo@fsiblbd.com 01938886195
    Md. Muzammel Alam Chowdhury,
    Senior Assistant Vice President
    ctgnorthzo@fsiblbd.com 01816122040
    Md. Moin Uddin Sarker
    Senior Officer
    ctgnorthzo@fsiblbd.com 01911110817
    Md. Jamal Uddin
    Officer
    ctgnorthzo@fsiblbd.com 01965888866

    Sylhet Zone

    Name & Designation Email Phone
    Foysal Ahmed,
    VP & Head of the Zone
    sylhetzo@fsiblbd.com 01958538098
    Md. Maksud Ibn Mustata,
    First Assistant Vice President
    sylhetzo@fsiblbd.com 01552418035
    Ashraf Jahan Chowdhury
    Senior Principal Officer
    sylhetzo@fsiblbd.com 01712880690

    Barishal Zone

    Name & Designation Email Phone
    Md. Rezaul Islam,
    VP & Head of the Zone
    barishalzo@fsiblbd.com 01715760633
    Md. Shahidul Alam Khan,
    Principal Officer
    barishalzo@fsiblbd.com 01917983976
    Mujibul Alam
    Junior Officer
    barishalzo@fsiblbd.com 01784520072

    Khulna Zone

    Name & Designation Email Phone
    Md. Abdur Rouf,
    VP & Head of the Zone
    khulnazo@fsiblbd.com 01712494688
    G.M. Mustata Monwar,
    First Assistant Vice President
    khulnazo@fsiblbd.com 01711981573
    Md. Hasnain Mahmud
    Senior Officer
    khulnazo@fsiblbd.com 01719660288

    Rajshahi Zone

    Name & Designation Email Phone
    Mohd. Shafiqul Alam,
    VP & Head of the Zone
    rajshahizo@fsiblbd.com 01938886141
    A K M Warasuzzaman,
    Senior Principal Officer
    rajshahizo@fsiblbd.com 01746414242
    Md. Abdul Mobin
    Principal Officer
    rajshahizo@fsiblbd.com 01722238321
    Azra Hossain
    Principal Officer
    rajshahizo@fsiblbd.com 01712195020

    Cumilla Zone

    Name & Designation Email Phone
    Shamsul Karim Mozumder,
    AVP & Head of the Zone
    cumillazo@fsiblbd.com 01711123436
    Kazi Abu Saleh,
    Senior Officer
    cumillazo@fsiblbd.com 01818179001
    Md. Mohitul Islam Siddique
    Junior Officer
    cumillazo@fsiblbd.com 01814238165